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Positive Behaviour Support is an approach that focuses on understanding the reason behind behaviours and supporting the person in a way that improves their overall quality of life.
Rather than simply trying to “stop” behaviours, PBS looks at communication, emotional regulation, sensory needs, environment, routines, relationships, and skill development to better understand what a person may need.
Our approach is person-centred, neuroaffirming, collaborative, and focused on long-term meaningful outcomes.
We receive your referral and contact you to organise an initial conversation.
We meet with the participant and their support network to learn more about strengths, goals, routines, current concerns, and support needs.
We may gather information through conversations, observations, data collection, and collaboration with families, schools, therapists, or support teams.
If immediate support strategies are needed, an Interim Behaviour Support Plan may be developed to guide supports while the assessment process continues.
We explore the possible reasons behind behaviours by looking at patterns, triggers, communication, emotional regulation, sensory factors, and environmental influences.
A personalised plan is developed with proactive strategies, skill-building supports, emotional regulation strategies, and recommendations tailored to the individual's needs.
We continue working alongside families and support teams to review strategies, provide guidance, build capacity, and adjust supports as needed over time.
Once we receive your referral, we’ll reach out to organise an initial conversation and talk through your concerns, goals, and the kind of support you’re looking for.
We know reaching out for support can sometimes feel overwhelming, so we aim to make the process feel warm, collaborative, and comfortable from the beginning.
The initial appointment is simply a chance for us to get to know the individual and the people supporting them.
We’ll usually chat about things like:
There’s no pressure during this appointment — it’s about building understanding, connection, and making sure everyone feels heard.
Sometimes immediate strategies are needed to help support safety, reduce stress, or guide support teams while we continue getting to know the individual.
An Interim Behaviour Support Plan provides practical strategies that can be used straight away across home, school, or community environments.
This may include:
It’s designed to be practical, supportive, and responsive to the person’s immediate needs.
A Functional Behaviour Assessment, or FBA, helps us better understand why behaviours might be happening and what the person may be communicating through them.
This process may involve:
Our focus is always on understanding the person as a whole — not just the behaviour itself.
Once enough information has been gathered, we may develop a Comprehensive Behaviour Support Plan.
This plan includes practical strategies tailored to the individual’s needs, strengths, routines, and goals. It may include:
We work collaboratively throughout the process to make sure strategies feel realistic, respectful, and sustainable.
Absolutely.
We believe the best outcomes happen when everyone feels supported and included. We work closely with families, educators, therapists, support workers, and other important people involved in the individual’s life to ensure supports are consistent and meaningful across environments.
Every person is different, so timelines can vary depending on the level of support needed.
Some families may only need short-term support and strategies, while others may benefit from ongoing collaboration over time.
We’ll always communicate openly about what the process looks like and keep you updated along the way.
Yes, behaviour support services can be funded through the NDIS for eligible participants where supports are considered reasonable and necessary.
Funding is typically accessed through Improved Relationships or Capacity Building budgets, depending on the participant’s plan and supports required.
If you’re unsure whether funding is available in your plan, we’re happy to help guide you through the process.
Yes — we currently work with both self-managed and plan-managed participants.
If you’re unsure what type of funding you have, feel free to reach out and we can help clarify this with you.
At the moment, please contact us directly regarding NDIA-managed funding and current availability.
Our ABA therapy services are currently offered as a private pay service.
In some cases, families may choose to use certain NDIS funding categories depending on their plan and goals, however this can vary between participants.
We recommend getting in touch with us directly to discuss your child’s needs and available options.
You do not need NDIS funding to access support.
We offer private services for families seeking behaviour support, parent coaching, consultation, or ABA therapy outside of the NDIS.
Please contact us for more information about private service options and fees.
For plan-managed participants, invoices are generally sent directly to your plan manager.
For self-managed or private clients, invoices will be sent directly to you for payment.
If you have any questions around funding or billing, we’re always happy to talk things through and make the process as simple as possible.
Absolutely.
We understand that NDIS language and funding categories can sometimes feel confusing. We’re happy to discuss your goals, current supports, and concerns to help you better understand what services may be appropriate for your situation.